Service Coordinator – Construction Interview Stage

Success Recruit is proud to be partnering with a dynamic and forward-thinking construction company based in Central Essex, currently seeking an experienced and highly organised Service Co-ordinator to join their team.

This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring a strong background in administration and client communication, along with the ability to manage and improve service processes. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.

The successful Construction Service Co-ordinator will be expected to:

Be self-motivated, highly organised, and able to work independently with minimal supervision
Demonstrate excellent verbal and written communication skills with strong attention to detail
Be confident in managing client relationships and explaining service offerings to enhance customer satisfaction and drive business growth
Be comfortable working in a process-driven environment, adhering to and improving systems
The successful Construction Service Co-ordinator will be rewarded with:

The opportunity to join a well-established and respected business offering long-term career progression
Supportive training and onboarding from a knowledgeable and friendly team
Free on-site parking
25 days holiday + bank holidays
3x salary death in service benefit
Access to a discounted benefits package, including gym membership

Job Description:

The Service Co-ordinator will play a pivotal role in supporting the daily operations of the service team. Working alongside a dedicated Technical Manager and field-based engineers, you will be responsible for managing service schedules, ensuring seamless client communication, and maintaining accurate documentation and CRM records.

You will be the first point of contact for key clients, supporting prestigious, multi-site contracts, primarily across London and ensuring the delivery of high-quality, responsive service always.

Duties to include but not limited to:

Act as a central communication point for clients, engineers, and internal departments
Manage and update the CRM system with job statuses, client interactions, and documentation
Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone
Raise quotations for service jobs, parts, subcontracted works, and follow up proactively
Prepare job packs including worksheets and PO numbers, ensuring engineers are fully briefed
Maintain and update all Health & Safety records in line with industry compliance
Support the Technical Manager in troubleshooting and scheduling site visits efficiently
Monitor and ensure that all administration associated with engineer visits is completed accurately and on time
This position is ideal for someone who takes pride in their organisational skills, enjoys building relationships with clients, and thrives in a role where no two days are the same. If you are looking for a new challenge where your communication and coordination abilities will be truly valued—we’d love to hear from you.

Training will be provided however strong communication skills to support with sales and account management is essential.

Hours: Monday to Friday – 8am – 4.30pm – however some flexibility can be on start or finish time